Job Description

Pediatric Medical AssistantThe Medical Assistant provides comprehensive support to THINK clinical providers. The MA assists clinicians in patient care, performing administrative tasks, such as scheduling appointments, maintaining medical records, and ensuring the smooth operation of the medical clinic. Exceptional communication skills and attention to detail are essential to delivering high-quality patient care and creating an outstanding patient experience. This position offers a unique opportunity to work alongside a dedicated healthcare team and make a meaningful impact on the well-being of patients.Primary Job ResponsibilitiesReview daily clinic scheduleComplete chart preparationFront desk responsibilitiesRoom patients and familiesDeliver outstanding consumer experienceDaily Clinic ScheduleReview the clinic schedule for the day for updates or changesMonitor, acknowledge, and address (when applicable) encounters, orders, documents, etc.Note entire schedule and offer assistance to clinicians, specialists, and the EEG teamParticipate in regular rotations with Team Lead – front desk, rooming patients, back office dutiesChart PreparationComplete chart prep for visits scheduled at least 3 days in advance Checkout SheetResults: EEG, MRI, labs, consultation notes, etc.Testing (if applicable)Accuracy of clinician information for Visits, NeuroCog, and/or rEEGAppropriateness of reason for visit for the clinicianAppointment reminder/confirmation text has successfully been delivered and responded to. If not, reach out to the parent to confirmCheck and note billing alertsFront DeskCheck in patientsTake paymentVerify demographicsConfirm all documentation received: (consent forms, ID, insurance card)Schedule patients walking into clinicRooming of PatientMedical Assistants must be completely fluent and proficient in the following Vital signs checkHistory and Diagnosis Record allergies, vital signs, complete medication list, hospitalizations, and surgical historyScribe duties Document and record details of the patient's evaluationOrder Entry Enter in real-time as the clinician discusses with the patientTransmit, fax, email, or print as neededConfirm orders were successfully sentPrescription Entry Enter and e-Scribe medications as ordered by the clinician; send refills accordinglyConfirm medications were sent successfully via ePrescription logsWrap-Up Review visit summary with parent/patient, encourage and answer questions, and provide clarification as necessaryProvide previously prepared orders, handouts, titration sheet, results, testing reports, visit summary, THINK Swag BagChange Visit status to "Checked Out"Outstanding Consumer ExperienceGreet families and patients warmly; welcome them into our office as if our own familyRespond to patient requests promptly and thoroughly – in person and during phone encountersRespond to referring physician requests promptly and thoroughly – connect directly to THINK providers via Team Lead, where applicableAffirm the handoff between office staff and EEG team occurs smoothlyEnsure test results and notes are delivered to designated destination – patient or physician locationKeep the exam rooms and MA station sanitized and free of clutterEnsure all work areas and exam rooms are spotlessAlways provide the WOW factor and be a team player. This is what makes THINK special!

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